Privacy policy
1. Introduction
This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with current legislation on this matter. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.
2. Collection and processing of personal data
Given the wide range of physical and digital means by which you can contact us, we may collect personal data in various ways and for different purposes.
Through electronic means of contact, such as email, contact forms, comments, and messages on social media platforms or messaging and calling platforms, your data is stored solely for the purpose of responding to contact requests, fulfilling orders, and, where necessary, monitoring the quality of customer service.
Through browsing our website, and as is common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited, and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, settings, and additional features. Their use is optional, but some features may no longer work.
Whenever we process an order, we record your details for correct billing and delivery purposes.
In the event that we use analytical measurement platforms, online advertising, email marketing, or other platforms for communication and interaction with customers, we may collect specific individualized personal data or general aggregated and anonymous data about these interactions, including data on the receipt, reading, and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.
Depending on the platforms we use, we rely on subcontracted entities and partner companies, which may be in the fields of accounting, IT and software development, marketing, or transportation, to help us manage our business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.
Some international platforms, from organizations such as Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own privacy policies, which are independent of ours, international in scope, and not managed or controlled by us. You can contact these organizations to learn more about how they manage your data.
Except for these interactions necessary for the legality, sustainability, and proper functioning of our activity, we do not transfer or sell any personally identifiable data to third parties.
3. Consent
Your consent is very important to us. In your various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are giving your permission for your personal data to be processed for the identified and selected purposes. You may withdraw your consent at any time.
4. Purpose of data processing
The personal data we collect varies in purpose, depending on the means and manner in which it is obtained. In general, your data will be processed for one of the following purposes:
Supply or shipment of orders, goods, or services;
Communication and marketing initiatives;
Billing for products or services purchased;
Statistical and technical analysis with a view to improving service delivery;
Clarification of issues, budgeting, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.
Cookies may serve the following purposes, processing, and settings:
Cookies related to user accounts: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will usually be deleted when you log out of the system, but in some cases they may remain to remember your preferences regarding the website.
Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when you are logged in.
Website preference cookies: To provide the best browsing experience on the website, we provide this functionality to set and remember your choices for how the website runs when you use it, so that this information can be called up whenever you interact with a page or feature.
Form-related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.
Survey-related cookies: we may promote surveys and questionnaires to gather interesting information, useful tools, or to understand our website users more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages.
5. Data retention and security
The personal data of customers and other users is kept for the period of time necessary to fulfill the purposes for which it was collected, and for the period of time necessary to comply with tax, legal, and judicial obligations, in accordance with the law. When they no longer serve their purpose, they will be permanently deleted or, alternatively, anonymized, and will no longer be considered personal data as they will no longer be identifiable to a specific person. Although data management using computer applications and data transmission via the internet cannot guarantee complete security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in accordance with the general regulations in force.
6. Rights of customers/users
We guarantee the rights of customers/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data at any time. To do so, please contact us using the contact details provided. If you exercise any of these rights, we will review your request and respond within 30 days. We remind you that changes to data management assumptions may create limitations or constraints in the way we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, from electronic applications and from our website. We also emphasize the fact that there are tax obligations regarding the management of billing data that cannot be changed or eliminated under Portuguese legislation on organized or corporate accounting.
7. Changes to the Privacy Policy
This Privacy Policy may be changed at any time without prior notice. If such changes occur, they will be prominently advertised on the website for the convenience of customers and users.
